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Best Buy Skies of Arcadia Deal


Ryan FB
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I ordered Skies of Arcadia for $9.99 from BestBuy.com following a posting here. Well, a few days ago Best Buy sent me an e-mail saying:

QUOTE

Dear Ryan:

 

The item listed below is not yet available to be shipped. We expect to ship it to you in the next 23 days.

 

If you wish to cancel this order, call us toll-free at 1-888-BEST BUY (1-888-237-8289). For faster service, tell us the order number when you contact us.

 

Item details are listed below.

 

We apologize for any inconvenience.

 

Thank You.

Best Buy Customer Care

 

-------------------------------------

Order Date: 10/13/2003

Order Number: XXXXXXXXXXXXXXX

---------------------------------------------------------------------

Qty Product Description

 

1 Skies of Arcadia: Legends-Nintendo GameCube

 

Status: Backordered

That's fine, and probably to be expected. Now I log in to my bestbuy.com account today and the order shows this:

Qty Product Description Price Qty Price Shipping Tax Total

0 Sega-Skies of Arcadia: Legends-Nintendo GameCube $9.99 $0.00 $0.00 $0.00 $0.00

 

Status: 1 item(s) cancelled.

No e-mail telling me this or anything. :evil: :evil: :evil:

 

Did anybody here get theirs?

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I really wanted to get in on Skies as well. Sorry they didn't come through for those of you who did place orders. I think they should offer $5 credit as a goodwill gesture - you guys already held up your end of the bargain.

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Same here, in fact we're discussing the same thing in the game deals thread. I haven't been able to contact Best Buy yet to find out why my order was cancelled, but gwhinwi's was supposedly cancelled due to unverifiable billing information. I suspect that is the excuse they will use for everybody, even though in my case (and appearantly gwhinwi's as well) the billing information has remained the same over the course of several orders.

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Yep. I got screwed. I'm going to continue to pursue things with their customer care department and see what they can do to rectify this situation.

 

The whole unverifiable billing information thing is a joke.

 

I think they just decided to scrap the whole bunch of orders, but they're passing us a line of BS to make it go away.

 

Hopefully something will come from it.

 

Glen

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I'll repost the information from the gaming deals thread. This is the reply I got from Best Buy:

 

Thank you for contacting Best Buy about your order. I'm Tom with Customer Care.

 

We appreciate your concern about your order.

 

We regret to inform you that your recent order for Skies of Arcadia: Legends has

been canceled. As this item was discontinued and offered at a clearance price,

it sold out very quickly, thus we no longer have any quantities available.

Unfortunately, we will not receive additional stock of this discontinued item.

 

Thank you for your understanding. Please do not hesitate to contact us with

additional questions or concerns.

 

Best wishes from Best Buy,

Tom and the Customer Care Team

 

I wish there was a way to get the deal I thought I had, but at this point it looks like I'm out of luck.

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