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Sony Playstation 3 Store/Marketplace/PSN Discussion Part II

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"If you had to change your name, what would you change it to" and I have no fucking clue what the answer to that question is. I'm screwed! Maybe the person who stole my account information on PSN will have better luck reseting my password.

 

Classic problem with security questions-you want something so obscure that nobody else will be able to answer it, but most of the time that means that you can't remember it either. Really, how many people are walking around with some magical alternate name for themselves in their head?

 

Password managers are definitely the way to go-as soon as I change my PSN password, it'll go into the keepass database, and be promptly forgotten.

 

How much do you want to bet that there'll be new authentication tech coming out in the next year. Blizzard has had optional authenticators for a while now, so it'd be interesting to see that baked into the next console iteration (or even as a retrofit). Might not authenticate for everything, but maybe when you try to make a purchase (or maybe just the first logon from a new device)? I'd actually like one of those for my Xbox account, since that's tied to my Live ID, which is used for more than just the 360.

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Can anyone copy/paste the email? Or at least post the Cliff's. My PSN email addy was my ISP, but I disconnected that about a month back. I also deleted my credit card from the system in Feb(?) b/c I didn't know how to cancel the Justice League subscription after the first free month, so I think I'm safe there.

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Can anyone copy/paste the email? Or at least post the Cliff's. My PSN email addy was my ISP, but I disconnected that about a month back. I also deleted my credit card from the system in Feb(?) b/c I didn't know how to cancel the Justice League subscription after the first free month, so I think I'm safe there.

 

Here you go:

 

PlayStation®Network

 

===================================

 

Valued PlayStation®Network/Qriocity Customer:

 

We have discovered that between April 17 and April 19, 2011,

certain PlayStation Network and Qriocity service user account

information was compromised in connection with an illegal and

unauthorized intrusion into our network. In response to this

intrusion, we have:

 

1) Temporarily turned off PlayStation Network and Qriocity services;

 

2) Engaged an outside, recognized security firm to conduct a full

and complete investigation into what happened; and

 

3) Quickly taken steps to enhance security and strengthen our

network infrastructure by rebuilding our system to provide you

with greater protection of your personal information.

 

We greatly appreciate your patience, understanding and goodwill

as we do whatever it takes to resolve these issues as quickly and

efficiently as practicable.

 

Although we are still investigating the details of this incident,

we believe that an unauthorized person has obtained the following

information that you provided: name, address (city, state, zip), country,

email address, birthdate, PlayStation Network/Qriocity password and login,

and handle/PSN online ID. It is also possible that your profile data,

including purchase history and billing address (city, state, zip),

and your PlayStation Network/Qriocity password security answers may

have been obtained. If you have authorized a sub-account for your

dependent, the same data with respect to your dependent may have

been obtained. While there is no evidence at this time that credit

card data was taken, we cannot rule out the possibility. If you have

provided your credit card data through PlayStation Network or Qriocity,

out of an abundance of caution we are advising you that your credit

card number (excluding security code) and expiration date may have

been obtained.

 

For your security, we encourage you to be especially aware of email,

telephone and postal mail scams that ask for personal or sensitive

information. Sony will not contact you in any way, including by email,

asking for your credit card number, social security number or other

personally identifiable information. If you are asked for this information,

you can be confident Sony is not the entity asking. When the PlayStation

Network and Qriocity services are fully restored, we strongly recommend that

you log on and change your password. Additionally, if you use your PlayStation

Network or Qriocity user name or password for other unrelated services or

accounts, we strongly recommend that you change them as well.

 

To protect against possible identity theft or other financial loss, we

encourage you to remain vigilant, to review your account statements and

to monitor your credit reports. We are providing the following information

for those who wish to consider it:

- U.S. residents are entitled under U.S. law to one free credit report annually

from each of the three major credit bureaus. To order your free credit report,

visit www.annualcreditreport.com or call toll-free (877) 322-8228.

 

- We have also provided names and contact information for the three major U.S.

credit bureaus below. At no charge, U.S. residents can have these credit bureaus

place a "fraud alert" on your file that alerts creditors to take additional steps

to verify your identity prior to granting credit in your name. This service can

make it more difficult for someone to get credit in your name. Note, however,

that because it tells creditors to follow certain procedures to protect you,

it also may delay your ability to obtain credit while the agency verifies your

identity. As soon as one credit bureau confirms your fraud alert, the others

are notified to place fraud alerts on your file. Should you wish to place a

fraud alert, or should you have any questions regarding your credit report,

please contact any one of the agencies listed below:

 

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013

Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241

TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division,

P.O. Box 6790, Fullerton, CA 92834-6790

 

- You may wish to visit the website of the U.S. Federal Trade Commission at

www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania

Avenue, NW, Washington, DC 20580 for further information about how to protect

yourself from identity theft. Your state Attorney General may also have advice

on preventing identity theft, and you should report instances of known or

suspected identity theft to law enforcement, your State Attorney General,

and the FTC. For North Carolina residents, the Attorney General can be

contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone

(877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney

General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202;

telephone: (888) 743-0023; or www.oag.state.md.us.

 

We thank you for your patience as we complete our investigation of this

incident, and we regret any inconvenience. Our teams are working around the

clock on this, and services will be restored as soon as possible. Sony takes

information protection very seriously and will continue to work to ensure that

additional measures are taken to protect personally identifiable information.

Providing quality and secure entertainment services to our customers is

our utmost priority. Please contact us at 1-800-345-7669 should you have any

additional questions.

 

Sincerely,

 

Sony Computer Entertainment and Sony Network Entertainment

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Thanks Brian!

Perfect timeing for my move. Idenitity theft might be a little bit more difficult with an incorrect adderss. I guess it's still a safe idea to change my credit card as well, since it was on the PSN at one point...

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So, if I check the online Sony store and they have no credit card info stored there, does that mean that the hackers would not have been able to get any of that info? I know I used my cc at some point on the PS3 but that was probably some time ago.

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Not sure how true this is, but if it is, Sony has some splaining to do.

 

It's been discredited but still widely reported because everyone wants bad news about it. The data doesn't match up with what Sony claims to keep in their DB.

 

Although several researchers confirmed the forum discussions, it was impossible to verify their contents or the existence of the database.

 

When asked about the hackers’ claims, Patrick Seybold, senior director of corporate communications and social media at Sony, said, ”To my knowledge there is no truth to the report that Sony was offered an opportunity to purchase the list.” Mr. Seybold also pointed to a blog post Sony published Thursday that said: “The entire credit card table was encrypted and we have no evidence that credit card data was taken.” Sony has said that it could not rule out the possibility that hackers might have obtained credit card data.

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Sony Online Entertainment is down now as well, after discovering something not right.

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Sony Online Entertainment confirmed today it is investigating an security breach into its network systems and that hackers may have stolen SOE customer information.

 

A spokesperson said this was not a second attack, and the temporary take down of SOE services was related to the ongoing investigation of the external intrusion that caused PlayStation Network and Qriocity services to shut down last month.

 

"This information, which was discovered by engineers and security consultants reviewing SOE systems, showed that personal information from approximately 24.6 million SOE accounts may have been stolen, as well as certain information from an outdated database from 2007," SOE said in a statement.

 

"The information from the outdated database that may have been stolen includes approximately 12,700 non-U.S. credit or debit card numbers and expiration dates (but not credit card security codes), and about 10,700 direct debit records of certain customers in Austria, Germany, Netherlands and Spain."

The personal information of the approximately 24.6 million SOE accounts that was illegally obtained, to the extent it had been provided to SOE, is as follows:

 

- name

 

- address

 

- e-mail address

 

- birthdate

 

- gender

 

- phone number

 

- login name

 

- hashed password.

 

In addition to the information above, the 10,700 direct debit records from accounts in Austria, Germany, Netherlands and Spain, include:

 

- bank account number

 

- customer name

 

- account name

 

- customer address.

 

SOE says it will give customers 30 days of additional time on their subscriptions "in addition to compensating them one day for each day the system is down." The company is also outlining a "make good" plan for its multiplatform MMOs - DC Universe Online and Free Realms - with more details coming this week.

 

SOE posted a notice on its website saying, "There is no evidence that our main credit card database was compromised. It is in a completely separate and secured environment."

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Anyone got a link to a (speculative) "how this happened" technical article?

 

Did it have anything at all to do with the Steam integration?

 

 

Carlos.

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Anyone got a link to a (speculative) "how this happened" technical article?

 

Did it have anything at all to do with the Steam integration?

 

It seems to have been the new SNEI central platform that got hacked, rather than PSN per se, but actual details or solid speculation is thin on the ground; there was a bunch of talk of old apache versions that was bogus. I doubt it was the Steam stuff myself, but that's just a gut feeling...

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Dont worry too much. Valve and EA are doing what they can to raise sympathy by flogging thousands of copies of Crysis in a sale, but handing out invalid keys. Gah.

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It seems to have been the new SNEI central platform that got hacked, rather than PSN per se, but actual details or solid speculation is thin on the ground; there was a bunch of talk of old apache versions that was bogus. I doubt it was the Steam stuff myself, but that's just a gut feeling...

 

And yeah, some digging around casts more doubt on that whole "old apache" thing.

 

http://www.joystiq.com/2011/05/09/report-sonys-psn-servers-were-up-to-date/

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Sony says things should be back up (by?) May 31st.

 

Sony Corp. (6758)’s PlayStation Network and Qriocity online services remain shut as of today, Shigenori Yoshida, a Tokyo-based spokesman said. Sony is uncertain when it can resume the services, Yoshida said by phone today.

 

The company is in the process of adopting an improved security system and its plan to restart the services fully by May 31 is unchanged, he said. Sony shut down the PlayStation Network and Qriocity services April 20 because of possible data theft by hackers.

 

The maker of PS consoles had planned to restart partial operations within a week after boosting the level of security system, the company said May 1.

Yep, May 31, unchanged, just like we planned and told you guys the whole time. Except last week, when we said "last week".

 

Edit: Bah, should've checked elsewhere apparently. Sony disputes Bloomberg, says there's no actual deadline, they're just "aiming" for May 2011, and Bloomberg read them all wrong.

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What a disaster for Sony and even moreso for PS3 owners who haven't been able to get online for weeks now. That better be one hell of a "Welcome back" loyalty package you roll out Sony...

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