merlot Posted January 27, 2005 Report Share Posted January 27, 2005 So I had some items done for my car's 60k service, and when I showed up at the dealer, the invoice was ~$70 less than I was quoted. Today I was going over the invoice and noticed they didn't charge me for the fuel filter or the labor. During my lunch hour, the service rep called and left a message asking if I'd be "gracious" enough to pay the remainder. Apparently they screwed up the billing somehow. Now I assume I'm not obligated to pay since they screwed up. The question is, do I pay the remainder anyway? To either stay in good standing with the dealer and/or because it's the morally right thing to do? Quote Link to comment Share on other sites More sharing options...
Thrillho Posted January 27, 2005 Report Share Posted January 27, 2005 As you know, I worked at a dealership for a few years. Even though they didn't charge you on that invoice, you are really still liable for that work. We did go after people who had this happen to them. Most of them paid, and a few we did send a collection notice too. We even sued a few people. Besides when all is said and done, you will feel better about yourself. Quote Link to comment Share on other sites More sharing options...
merlot Posted January 27, 2005 Author Report Share Posted January 27, 2005 Yeah, I was all set to pay and my two co-workers said not to bother and laughed when I said I'm at least morally obligated to pay. Quote Link to comment Share on other sites More sharing options...
Kain rising Posted January 27, 2005 Report Share Posted January 27, 2005 I would probably pay it. If they hadn't noticed it and hadn't asked, I would be a little more in the gray area about it, but since they did ask (reasonably politely it sounds like), I know I wouldn't feel right not paying. Quote Link to comment Share on other sites More sharing options...
Thrillho Posted January 27, 2005 Report Share Posted January 27, 2005 If they didn't think it was enough $$$ to go after they would have just written it off right away. Remember they can prove they did the work, and you should have signed for that work. Quote Link to comment Share on other sites More sharing options...
exile Posted January 27, 2005 Report Share Posted January 27, 2005 I'd pay up. As for your co-workers, you have to consider the source. Do they steal music? Burn rental dvd's and other "morally" wrong things too? What will happen the next time you are at that dealer too? Sometimes karma can bite you in the arse. Quote Link to comment Share on other sites More sharing options...
CaptainRon Posted January 27, 2005 Report Share Posted January 27, 2005 Just for the sake of not having to worry about it i would probably pay for it. I dont' think it is worth the hastle if it comes back to haunt you Quote Link to comment Share on other sites More sharing options...
merlot Posted January 27, 2005 Author Report Share Posted January 27, 2005 I paid. It was really never an issue but thought I'd see what others would say after hearing my co-workers comments (both cheap). Quote Link to comment Share on other sites More sharing options...
exile Posted January 27, 2005 Report Share Posted January 27, 2005 after hearing my co-workers comments (both cheap). That explains it right there. I knew a guy whom was so cheap he refused to tip. Needless to say really cheap folks burn me up. Quote Link to comment Share on other sites More sharing options...
Sam P Posted January 27, 2005 Report Share Posted January 27, 2005 Mike, Glad to see you paid. I know I would have if I intended to get my car serviced at that dealer again. Making them hate you won't do your car any favours the next time it goes in. If I was already upset with them or intending to switch, I wouldn't give them a dime. Quote Link to comment Share on other sites More sharing options...
General Zot Posted January 28, 2005 Report Share Posted January 28, 2005 I would have paid but you should have had some fun first. This is an auto-dealership, if they don't deserve a little run around, who does? Ask them if they have the quote in writting, and then ask to discuss their financing options for paying the remainder. Then get offended they didn't give you a trade in discount for the old parts. I'm sure they would love it Quote Link to comment Share on other sites More sharing options...
MrMike Posted January 28, 2005 Report Share Posted January 28, 2005 Today I was going over the invoice and noticed they didn't charge me for the fuel filter or the labor. Don't you and they sign the invoice when you pick up the car both stating that everything was done as promised and you owe the amount on the invoice? Thats a contract. They can't come back and say "oh wait, we oops, pay us more or we'll sue you." I could see if the invoice said something but they ran your cc through for a lesser amount, then you'd still owe the difference. I wouldn't have paid and would have fought it if they came after me for a measely $70. If they sent it to collections I would copy the invoice and use it as proof that I paid what was signed off on. Quote Link to comment Share on other sites More sharing options...
Thrillho Posted January 28, 2005 Report Share Posted January 28, 2005 Don't you and they sign the invoice when you pick up the car both stating that everything was done as promised and you owe the amount on the invoice? Thats a contract. They can't come back and say "oh wait' date=' we oops, pay us more or we'll sue you." I could see if the invoice said something but they ran your cc through for a lesser amount, then you'd still owe the difference. I wouldn't have paid and would have fought it if they came after me for a measely $70. If they sent it to collections I would copy the invoice and use it as proof that I paid what was signed off on.[/quote'] Actually both parties sign the work order, that is the contract. If the work order is signed by Mike then that's what he is liable for. The invoice is generated by the Accounting dept and its possible not all the work was moved through the system to get on the invoice, This doesn't mean He isn't responsible it. You sign the invoice pretty much for proof of payment for the accounting dept. When I worked for the car dealership we had a lot of people who refused to sign invoices, stating they already sign the work order. The work order is the more important document. So we just let them go on their merry way without signing the invoice. Quote Link to comment Share on other sites More sharing options...
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