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Car dealer undercharges me for service; asks if I'll pay the remainder


merlot
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So I had some items done for my car's 60k service, and when I showed up at the dealer, the invoice was ~$70 less than I was quoted. Today I was going over the invoice and noticed they didn't charge me for the fuel filter or the labor.

 

During my lunch hour, the service rep called and left a message asking if I'd be "gracious" enough to pay the remainder. Apparently they screwed up the billing somehow. Now I assume I'm not obligated to pay since they screwed up.

 

The question is, do I pay the remainder anyway? To either stay in good standing with the dealer and/or because it's the morally right thing to do?

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As you know, I worked at a dealership for a few years. Even though they didn't charge you on that invoice, you are really still liable for that work. We did go after people who had this happen to them. Most of them paid, and a few we did send a collection notice too. We even sued a few people.

Besides when all is said and done, you will feel better about yourself.

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Mike,

 

Glad to see you paid. I know I would have if I intended to get my car serviced at that dealer again. Making them hate you won't do your car any favours the next time it goes in.

 

If I was already upset with them or intending to switch, I wouldn't give them a dime.

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I would have paid but you should have had some fun first. This is an auto-dealership, if they don't deserve a little run around, who does?

 

Ask them if they have the quote in writting, and then ask to discuss their financing options for paying the remainder. Then get offended they didn't give you a trade in discount for the old parts.

 

I'm sure they would love it :P

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Today I was going over the invoice and noticed they didn't charge me for the fuel filter or the labor.

 

Don't you and they sign the invoice when you pick up the car both stating that everything was done as promised and you owe the amount on the invoice? Thats a contract. They can't come back and say "oh wait, we oops, pay us more or we'll sue you." I could see if the invoice said something but they ran your cc through for a lesser amount, then you'd still owe the difference.

 

I wouldn't have paid and would have fought it if they came after me for a measely $70. If they sent it to collections I would copy the invoice and use it as proof that I paid what was signed off on.

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Don't you and they sign the invoice when you pick up the car both stating that everything was done as promised and you owe the amount on the invoice? Thats a contract. They can't come back and say "oh wait' date=' we oops, pay us more or we'll sue you." I could see if the invoice said something but they ran your cc through for a lesser amount, then you'd still owe the difference.

 

I wouldn't have paid and would have fought it if they came after me for a measely $70. If they sent it to collections I would copy the invoice and use it as proof that I paid what was signed off on.[/quote']

 

Actually both parties sign the work order, that is the contract. If the work order is signed by Mike then that's what he is liable for. The invoice is generated by the Accounting dept and its possible not all the work was moved through the system to get on the invoice, This doesn't mean He isn't responsible it. You sign the invoice pretty much for proof of payment for the accounting dept. When I worked for the car dealership we had a lot of people who refused to sign invoices, stating they already sign the work order. The work order is the more important document. So we just let them go on their merry way without signing the invoice.

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