Ryan FB Posted January 29, 2005 Report Share Posted January 29, 2005 Well, I've now gone through three Maxtor DiamondMax Plus 9 hard drives. I had one die a few weeks ago, with all sorts of bad sector errors on it. Thankfully I was able to purchase a new 300GB Seagate (with a 5 year warranty) and copy most of the data over. After hassling around with Maxtor's warranty process (the drive was only 6 months old), I opted to have an advanced replacement unit sent to me (they ship you a new refurbed drive, you use the packaging to ship your old and busted drive back). Well, being short on time I didn't have much chance to pull my machine apart and put in the replacement drive I received, but I sent my old drive back today. Then this evening I plugged in the replacement...and not only did it not work, it took out the other DiamondMax Plus 9 drive on it's chain. 250GB of data, and there's no way I'll be able to get it off...examining the board shows that the drive motor controller chipset (Smooth L7250E) on both drives is literally smoked. Here's the fantastic part, I can't even use their normal online RMA system to send it back, 1) because it's currently not working and 2) because you have to use their PowerMax utility to generate a valid error code...somewhat difficult when no PC will recognize the drive. So I get to go through their slow, regular tech support which probably means at least a week of nothing happening since they'll insist on asking me a slew of unrelated questions. Hooray. Sorry, I had to vent. :mad: :bh Sidenote: I had a 30GB out of warranty drive die on me around 8 months ago. Guess what brand it was? Guess what brand I'll never be purchasing again? Quote Link to comment Share on other sites More sharing options...
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