MastaRedSnappa Posted July 5, 2005 Report Share Posted July 5, 2005 Well, technically it is my Nintendo DS but I basically gave it to my wife when I bought my PSP and she plays the hell out of the DS on games like Mr. Driller and Zookeeper. Anyway, my wife tried to turn it on the other day and the green power light would come on and both screens would flash on for a split second then the whole unit would turn off. It does this after being charged overnight and while being plugged into the wall via the AC adapter. I checked out the Nintendo website for some troubleshooting tips but didn't find anything so I ended up just calling their customer support line. I must say that I came away completely impressed. The Nintendo CSR I talked to asked a few basic questions and had me try a few things out and when it still wouldn't turn on, he said he would send me a re-manufactured one free of charge. In 2-4 business days I should receive the replacement then all I need to do is put my defective one in the same box, slap on the provided return shipping label and send it back to Nintendo via UPS (free of charge again). I do have to send it back within 21 days or my credit card would be charged but I think that's fair and reasonable. The replacement would also come with a 12 month warranty from the day I receive it. All in all, it was a painless experience and a good example of keeping customers happy. My opinion of Nintendo has greatly risen because of this. I have never had a problem with any of my other Nintendo products I have owned (NES, SNES, N64, Gamecube, Gameboy, Gameboy Pocket, Gameboy Color, GBA, GBA SP) but it's nice to know that when I do have a problem, they stand by their products. If the DS only had a 90 day warranty, I would have had to buy a new one for my wife (I bought the DS in mid February). So mad props to Nintendo! :tu Quote Link to comment Share on other sites More sharing options...
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