Jump to content

Best Customer Service Evar! AperionAudio.com


Recommended Posts

I've probably mentioned this elsewhere, but I've recently ordered some new speakers for my Home Theater. I got them from Aperion Audio.


I ordered their newest products, the 633-T Tower speakers, as well as a center channel and some bipole/dipole surrounds. I placed the order a month ago so I could have them shipped after I moved. The ship date was set for 8/4, the day the 633-T's we're scheduled to be in stock.


Yesterday, I got a call from the Customer Service Manager, Ben Fowler. He called to apologize to me because the 633-T speakers were held up longer than anticipated, and won't be available for another month. (Little does he know that this isn't exactly bad news for me, because I probably wouldn't be able to hook them up for a month anyway.) In an effort to compensate for the delay, he offered to ship me a pair of bookshelf speakers with the rest of my order.


Because Aperion offers free return shipping within 30 days, I assumed that once my towers arrived, I would just ship the bookshelf speakers back at their cost. However, I was completely blown away when he said I could keep them for my trouble. That' $400 worth of compensation!


I was thinking about placing an order for a smaller 5.1 system for my bedroom in the future, but now I'm totally convinced. Heck, I've already got my front L and R speakers.


If you're in the market for some new speakers, I HIGHLY recommend this company. I haven't even heard their products yet, and I'm already happy with them.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...